Privacy Policy

Futura Global Health ("Futura Global Health", "we", "our", or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and protect information provided to us through our website, Facebook and Instagram lead forms, email, WhatsApp Business, telephone, social media, and other communication channels.

GST: 07CXMPS8471G1ZR
Registered Office: RZ-1124, 1st Floor, Street No. 5/6, Main Sagarpur, New Delhi – 110046

1. Information We Collect

We may collect information that you voluntarily provide when you contact us or submit an enquiry. This may include:

• Your name
• Phone number and WhatsApp number
• Email address
• Country of residence
• Your healthcare or treatment requirement
• Information about the medical treatment or specialty you are enquiring about
• Medical reports, prescriptions, test results, scans, photographs, or other medical information that you voluntarily choose to share
• Passport or travel-related information where required for medical travel coordination
• Information about an accompanying family member or attendant where relevant
• Information contained in your communications with us through email, WhatsApp, telephone, Facebook, Instagram, or other channels

You are encouraged to provide only information that is relevant to your enquiry or requested service.

2. Information Submitted Through Facebook or Instagram Lead Forms

If you submit your information through a Facebook or Instagram lead form, the information you provide may be received by Futura Global Health so that we can respond to your enquiry. We may use the information submitted through the form to:

• Contact you regarding your enquiry
• Understand your healthcare requirement
• Provide information about healthcare coordination and medical treatment options in India
• Coordinate with relevant hospitals, doctors, or healthcare providers where necessary
• Assist with appointment and medical travel coordination

Information submitted through Facebook or Instagram is also subject to the applicable privacy policies and terms of Meta.

3. How We Use Your Information

We may use your information to:

• Respond to your enquiry
• Understand your healthcare requirements
• Coordinate with relevant hospitals and doctors
• Request treatment information, opinions, estimates, or appointment availability from healthcare providers
• Assist with appointment coordination
• Assist with medical travel-related arrangements
• Communicate with you about your enquiry and requested services
• Provide follow-up assistance
• Maintain appropriate records of our communications and enquiries
• Improve our services and communication
• Comply with applicable legal requirements

We do not sell your personal information. We do not share your personal information with advertisers or data brokers for their own marketing purposes.

4. Medical and Health Information

Futura Global Health may receive health-related information when you voluntarily provide medical reports, prescriptions, diagnostic results, scans, photographs, or other information relating to your healthcare requirement. We use such information primarily to understand your enquiry and, where requested or necessary, coordinate with relevant hospitals, doctors, or healthcare providers. Please share only medical information that is relevant to your enquiry.

Futura Global Health does not independently provide medical diagnosis or treatment. Medical advice, diagnosis, treatment recommendations, and treatment decisions are made by qualified healthcare professionals and healthcare institutions.

5. How We Share Information

To assist with your healthcare enquiry, we may share relevant information with:

• Hospitals
• Doctors and specialists
• International Patient Services teams
• Healthcare providers
• Visa or travel-related service providers where required for requested coordination
• Other service providers involved in fulfilling your specific request

We aim to share only information that is reasonably necessary for the relevant purpose. For example, medical information may be shared with a relevant doctor or hospital for treatment evaluation, while passport or travel information may be shared only where it is required for travel, visa, or related arrangements. We may also use service providers that support our communication, website, email, or lead-generation activities.

6. Gmail and WhatsApp Business

Futura Global Health currently uses email and WhatsApp Business as communication channels for handling enquiries and coordinating with patients and healthcare providers. Information you voluntarily send to us through these channels may include contact details, medical information, documents, photographs, or other information relevant to your enquiry.

Because Gmail, WhatsApp, Facebook, Instagram, and other communication platforms are operated by third parties, their own terms, privacy policies, and security practices may also apply. We recommend that you share sensitive information only when it is necessary for your enquiry or requested service.

7. Data Security

We take reasonable steps to protect the information shared with us and to limit access to information to people who need it for legitimate business or service-related purposes. However, no method of communication or electronic storage can be guaranteed to be completely secure. You should therefore avoid sending information that is not necessary for your enquiry.

8. Cookies and Website Information

Our website may use cookies and similar technologies to improve website functionality, understand website usage, and improve user experience. Information collected automatically through the website may include technical information such as your browser, device, IP address, pages visited, and general website usage information.

You can manage or disable cookies through your browser settings. Some website functionality may be affected if cookies are disabled.

9. Patient Stories, Testimonials, Photographs and Reviews

Futura Global Health may, from time to time, wish to publish patient testimonials, reviews, photographs, videos, or patient stories for informational or promotional purposes. We will seek appropriate permission or consent before using identifiable patient information for such purposes.

Providing medical information, photographs, reviews, or documents to Futura Global Health for the purpose of healthcare coordination does not by itself mean that Futura Global Health has permission to publish that information for marketing purposes.

If you have given permission for publication and later wish to withdraw that permission, you may contact us at futuraglobalhealth@gmail.com. We will take reasonable steps to stop future use and, where practicable, remove content from channels under our control. Content that has already been shared by third parties, reproduced, cached, indexed by search engines, or otherwise placed outside our control may not be capable of complete removal.

10. Information About Minor Patients

If an enquiry relates to treatment for a person under 18 years of age, the enquiry should be submitted by the minor's parent or legal guardian. The parent or legal guardian is responsible for providing appropriate information and consent on behalf of the minor where required.

Information relating to a minor may be shared with relevant healthcare providers where necessary for the requested healthcare coordination and subject to applicable requirements.

11. Data Retention

We retain information for as long as reasonably necessary for the purposes for which it was collected, including:

• Responding to and managing enquiries
• Providing requested healthcare coordination
• Maintaining appropriate business records
• Following up on an enquiry or service
• Complying with applicable legal requirements
• Resolving disputes or protecting our legitimate interests

Medical reports and other documents may be retained for an appropriate period to enable continuity of assistance and follow-up. You may contact us to request deletion of information where applicable. Certain information may need to be retained where required or permitted by law or where reasonably necessary for legitimate business, legal, security, or record-keeping purposes.

12. Your Privacy Choices

Depending on applicable law, you may contact us to:

• Ask about the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of information where applicable
• Withdraw consent where processing is based on consent
• Ask questions about how your information is used
• Raise a privacy-related concern

To make a request, contact us using the details provided below. Where we need to verify your identity or authority before responding to a request, we may ask for appropriate information to do so.

13. Withdrawal of Consent

Where you have provided consent for a particular use of your information, you may contact us to withdraw that consent.

Email: futuraglobalhealth@gmail.com
Phone / WhatsApp: +91 8796416472 / +91 9625524592

Withdrawal of consent will not affect processing that has already taken place or information that we are otherwise permitted or required to retain under applicable law.

14. Third-Party Websites and Platforms

Our website, social media pages, advertisements, or communications may contain links to third-party websites or services, including hospitals, healthcare providers, accreditation organisations, or other service providers. This Privacy Policy does not apply to those third-party websites or services. We recommend reviewing the relevant third party's privacy policy before providing personal information to them.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, communication channels, business practices, or applicable legal requirements. Any updated version will be published on our website with a revised effective or updated date.

16. Contact Us

If you have any questions about this Privacy Policy, your personal information, or how your information is handled, please contact us.

Futura Global Health
Registered Office: RZ-1124, 1st Floor, Street No. 5/6, Main Sagarpur, New Delhi – 110046
Email: futuraglobalhealth@gmail.com
Phone / WhatsApp: +91 8796416472 | +91 9625524592
Website: www.futuraglobalhealth.com

17. Medical Disclaimer

Futura Global Health provides medical tourism facilitation, healthcare coordination, and medical travel assistance. We do not provide medical diagnosis or treatment. Medical advice, diagnosis, treatment decisions, treatment costs, appointment availability, and expected outcomes are determined by the relevant qualified healthcare professionals and healthcare institutions.

Submitting an enquiry to Futura Global Health does not guarantee hospital admission, appointment availability, a particular treatment plan, a particular treatment cost, a visa, or any specific medical outcome.

Last Updated: September 20, 2026